Retail purchases

Payment

Payments for retail purchases are accepted via Square payment processing. Square is a very safe, fast and secure way to pay online.

If you have any issues please ring the shop on 01656 773736 or send us a message on Facebook/ Instagram / email. 

Delivery and dispatch times

For items in stock we will do our utmost to get your item to you as soon as possible usually 1 business day.

If the item is out of stock will contact you immediately and state the likely lead time. 

Postage 1st class standard is free to any address within the U.K.  You can upgrade to Recorded delivery and also Special Delivery if you need items quickly. We also ship worldwide, Europe is £8.50 tracked and signed and the rest of the world £9.50 tracked and signed. 

Wholesale Purchases

Payment

First orders will be via Pro Forma. After that you may apply for a credit account, trade references will be taken.

Wholesale Payments are invoiced and paid via Bank Transfer or credit card taken over the phone. Please do not use PayPal to pay for wholesale orders.

Delivery and Dispatch times

Large orders will have longer lead times we will be in touch to give you an estimate.

For small orders or specific sizing requests we will do our best to dispatch these in a few days and there will be a nominal postage charge to cover the cost.

Orders over £150 will be sent free of charge.

Get in Touch

Have a question about our Jewellery?

Send us a message using the form below, or alternatively email sophie@kokojewellery.com and we'll get back to you within 72 hours.

Send us a Message